The agreement between your business and the provider of the Framewyre CRM.
These Terms of Service (the “Terms”) are a binding agreement between [COMPANY LEGAL NAME] (“we”, “us”, the “Provider”), which operates the Framewyre construction CRM (the “Service”), and the business that creates an account and subscribes to the Service (“you”, the “Customer”).
If you accept these Terms on behalf of a company, you confirm that you are authorised to bind that company. If you do not agree to these Terms, do not create an account and do not use the Service.
Framewyre is subscription software provided per-customer. When you sign up, we create a single, separate workspace (a “tenant”) for your business. Your records — leads, clients, projects, estimates, invoices, documents, schedules, messages and related data — are stored under your tenant and are logically isolated from the workspaces of other customers. We do not expose your workspace data to other customers.
Access is by named user accounts that you create and manage inside your workspace. You are responsible for who you invite, what role you give them, and for keeping login credentials confidential. You must notify us promptly at [SUPPORT EMAIL] if you believe an account has been compromised.
You may cancel your subscription at any time by contacting [SUPPORT EMAIL] or by using the cancellation option in your workspace, if available. Cancellation takes effect at the end of the current paid billing cycle: you keep access until that date, and you are not billed again.
Except where required by law, fees already paid are non-refundable and we do not pro-rate partial months. Our refund practice for the beta period, if any, is described at [REFUND POLICY SUMMARY].
Before cancelling, export any data you want to keep. See section 9 for what happens to your data after cancellation.
You agree that you and your users will not:
You are responsible for your users’ compliance with this section. We may suspend access without prior notice where we reasonably believe there is a serious or ongoing breach, and will tell you why as soon as we reasonably can.
As between you and us, you own all data, content and records you or your users put into your workspace (“Customer Data”), including everything your clients submit to you through the Service. We claim no ownership of Customer Data.
You grant us only the limited licence needed to host, process, transmit, back up and display Customer Data in order to operate and support the Service for you, and to do so through the subprocessors described in the Privacy Policy.
You are responsible for the accuracy and legality of Customer Data and for having the right to provide it to us, including any personal information about your own clients, employees or subcontractors.
Export. While your subscription is active you may export your data using the export features in the Service, or request an export by contacting [SUPPORT EMAIL].
Aggregated data. We may generate anonymised, aggregated statistics about how the Service is used to operate and improve it. Such statistics never identify you, your clients, or any individual, and are never shared in a form that could.
The Service is provided “as is” and “as available”, without warranties of any kind, whether express, implied or statutory, including any implied warranty of merchantability, fitness for a particular purpose, title, accuracy, or non-infringement, to the fullest extent permitted by law.
We do not warrant that the Service will be uninterrupted, timely, error-free, or secure against every threat; that defects will be corrected; or that any figure, estimate, schedule, tax calculation, financial report, AI-generated text, or automated message produced by the Service is accurate or suitable for your purpose. You remain responsible for reviewing outputs before relying on them or sending them to a client, and for keeping your own independent records.
We do not commit to any uptime percentage or service level unless we have signed a separate written service level agreement with you. During the beta period, the Beta / No-Fault Policy applies in addition to this section.
To the maximum extent permitted by law, neither party is liable for any indirect, incidental, special, consequential, exemplary or punitive damages, nor for lost profits, lost revenue, lost business, lost bids or contracts, cost of substitute software, or loss or corruption of data, arising out of or relating to the Service, even if that party was advised such damages were possible.
To the maximum extent permitted by law, our total aggregate liability for all claims relating to the Service in any twelve-month period is limited to the total subscription fees you actually paid us for the Service in the twelve months immediately before the event giving rise to the claim.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, such as liability for fraud, or for death or personal injury caused by negligence. Some jurisdictions do not allow certain exclusions, so parts of sections 7 and 8 may not apply to you.
These limits allocate risk between the parties and are part of the basis of the pricing of the Service.
We may update these Terms. For material changes we will give notice by email to your account owner, or in the product, at least [TERMS CHANGE NOTICE PERIOD] before they take effect. Continuing to use the Service after that date means you accept the updated Terms; if you do not accept them, cancel before they take effect.
We send notices to the email address on your account — keep it current. You send notices to us at [SUPPORT EMAIL], or by post to [MAILING ADDRESS].
Each party will protect the other’s non-public information with at least reasonable care and use it only to perform under these Terms.
These Terms are governed by the laws of [GOVERNING LAW STATE], without regard to its conflict of laws rules, and the courts located in [GOVERNING LAW STATE] have exclusive jurisdiction, unless a mandatory consumer-protection law of your home jurisdiction says otherwise.
Neither party is liable for delay or failure caused by events beyond its reasonable control, including outages of cloud hosting, telecommunications carriers, or payment networks.
You may not assign these Terms without our written consent; we may assign them to an affiliate or in connection with a merger or sale of assets. These Terms, together with the Privacy Policy and the Beta / No-Fault Policy, are the entire agreement between us about the Service and replace any earlier proposals or statements. If any provision is found unenforceable, the rest stays in force. A failure to enforce a provision is not a waiver of it.
Questions about these Terms: [SUPPORT EMAIL]
Postal address: [MAILING ADDRESS]
Legal entity: [COMPANY LEGAL NAME]